Instalment payment plan is here!
After many of you asked us and many hours of development, we present the most important novelty of our new website.
Thanks to our team, we have implemented our own instalment payment plan that has the particularity of not charging commission to the client since, as we know, it was your main concern.
We have prioritized it to be a very intuitive and simple to use system. We will discuss the process below but first we would like to point out a couple of important issues regarding this type of order.
The different stages of payment in instalments would be:
1. MAKING THE PURCHASE
If your order is over 100€, during the purchase process, in section 4 "PAYMENT", the option to be able to pay it in installments appears (Instalment payment plan). You would simply have to select that option and move on.
Next you will have to select the number of monthly payments. Depending on the total of your order, the system will offer you the different options that we offer you (these will have a maximum limit of 12 months and a minimum limit of €50 per month. The options will move in that range).
To finish, you will have to select the payment method that best suits you and complete the payment of the reservation. If you want to use credit card, remember to have the website in the currency "EURO" (don't worry about it, you will be able to see the money paid in your local currency during the payment process) because it's the only way this method will appear as one of the possible
Once the order is placed, you will see within your user in the section "MY DEFERRED PAYMENTS" the order with a breakdown of the amortization table with its corresponding monthly payments that will be updated as they are paid.
2. MONTHLY PAYMENT
For the payment of the following monthly installments, you will receive an email with a link to proceed with the payment of the next monthly installment just one month after making the reservation (if you make the order on september 20th, you will receive the email with the link on october 20th). Within the link you will have the payment options and you will simply have to select the method you prefer and proceed with the payment. If you have made the payment by card or Paypal, the monthly payment will appear as paid automatically in your user. If you do it by bank wir, allow about 2/3 days since we will mark it as soon as we receive it. If you have made the payment and it is not marked, contact us and we will handle the case.
3. TERMINATION OF PAYMENTS
Once you have paid the last monthly payment, the order will be complete and you will not have to do anything else. We will take care of everything.
If the figure is in stock, we will proceed to its shipment. If the figure is still in pre-sale, it will be sent to you when it arrives. We would also like to point out a couple of important parts regarding this type of order.
You can also finish the payments before the scheduled date if you wish. In this case you would have to contact us to indicate how you should procee
4. DISPLAY OF AMORTIZATION TABLE
With our installment payment system it is really easy to check the status of your orders made using this method. Within your user you will see the "my deferred payments" button. If you enter there, the amortization tables will appear with all the information necessary for its control (total installments, paid installments, pending installments and dates for payment)
RECEPTION OF ORDERS MADE WITH INSTALMENT PAYMENT PLAN
It might seem like a no-brainer if you're a regular customer, but we think it's important for new customers to know this fact.
Normally when a customer chooses to buy in instalments in any store, this store delivers the product to the customer and the store manages the collection of installments with a bank. At Global Freaks it's something different.
Since we do not work with any bank to offer 0$ of interest, our only assurance that the monthly payments will be paid in full is to keep the order with us until the payments are completed. Therefore, the product is shipped once the last payment has been made.
In the event that the product is still in pre-order, the shipment would be made when the figure is received.
If it were an order with several pre-orders figures, the shipment would be made when the last pre-order of the order is received.
MODIFICATION / CANCELLATION OF ORDERS PLACED WITH INSTALMENT PAYMENT PLAN
It is not possible to make any changes to an order placed in instalments. The order would have to be canceled in its entirety and placed again. We must pay attention to the current price of the products since it is not possible to maintain the price of the original order in new orders even if they come from a cancellation.
The cancellation of an order made with instalment payment plan is identical to that of a pre- order order and there are 2 options:
- Less than 15 days have passed since the purchase was formalized, in which case we offer the possibility of reimbursing 100% of the purchase. You just have to contact us and we will manage it
- That more than 15 days have passed since the formalization of the purchase, in which case we reserve the right not to accept the cancellation after this date has elapsed. You should also contact us to manage it.