WHAT IS A PRE-ORDER?
At Global Freaks, we offer our clients the possibility of reserving some figures before physically disposing of them in our warehouse. We have called this modality "PRE-ORDER".
WHAT DO I GET WHEN I BUY BY THIS METHOD?
Basically there would be 2 benefits that are obtained by buying by this method. It is a way to ensure both quantity and price of a product. In collecting, unfortunately, the units of some figures are limited and there are not as many units as we would like to offer. On some occasions there are figures that are not in stock because all units are sold during the pre-order status. On the other hand, although there are still units at the time of arrival, it is possible that their price has been increased since the moment the pre-order was announced. Therefore, what we recommend if you do not want to run out of a unit of a figure in which you are very interested is that you make your reservation while it is still in pre-order.
HOW MUCH MUST I PAY AT THE TIME OF RESERVATION?
For a reservation to be considered closed, the price of the product must be paid in full. If your order is over 100€, we offer the possibility of financing your purchase. By clicking here, we explain how financing works
WHEN WILL I RECEIVE MY PRE-ORDER FIGURE?
In the description of each pre-order product, the estimated availability date is indicated, in which said figure will be received in our warehouse. This date is an approximation provided by manufacturers or distributors and may be changed by them without notice.
We try to ensure that pre-order figures are not in our warehouse for even 24 hours once they are received, but it is possible that they may suffer some type of delay in the manufacturing / distribution process, so if you decide to buy a pre-sale figure will need some patience in some cases.
You can always contact us whenever you want and we will be happy to help you and provide more information about the arrival if it has been provided to us.
In the case of an order with multiple references, it must be taken into account that a shipment is made per order (when all the items are available in our warehouse and provided that the order is fully paid), therefore the figure with the arrival date furthest is the one that marks when your order will be shipped, we recommend not putting together figures with very distant departure dates in the same order so as not to have to wait to receive the figures that will already be available before!
CANCELLATION / MODIFICATION OF A PRE-ORDER
The most important thing before buying a pre-order is to realize that it is a firm sale. Therefore, we always recommend making the purchase when you are totally sure that it is what you want. There is always the possibility of canceling a presale. These are the 2 possible cases:
- Less than 15 days have passed since the purchase was formalized, in which case we offer the possibility of reimbursing 100% of the purchase. You just have to contact us and we will manage it
- That more than 15 days have passed since the purchase was formalized, in which case we reserve the right not to accept a cancellation after this date has elapsed. You should also contact us to manage it.
It is not possible to make any changes to an order with multiple pre-order products. The order would have to be canceled in its entirety and placed again. Attention must be paid to the currect price of the products since it is not possible to keep the price of the original order in new orders even if they come from a cancellation
UNIFY PRODUCT IN PRE-SALE WITH PRODUCT IN STOCK
It is not possible to unify in the same order products in stock with products in pre-order.
If you want to buy products in pre-order and products in stock, you would have to do it in different orders.
RESINS AND OTHER BIG PRODUCTS
Shipping prices are prices based on the volume initially provided by manufacturers and current shipping prices. These prices may vary depending on the final dimensions of the packaging or the increase in the shipping prices of the different couriers since some figures take even 2/3 years to be received after being announced. Therefore, the initial shipping price is an estimate which may suffer variations that we will know once we receive the product and it is ready for shipment. We will always try to adjust this estimate to the maximum, but in some cases it is impossible, so the client will be notified if they have to pay any extra amount.